Requests for records must be made in writing. Records/transcripts are mailed out the 2nd and 4th Thursday of each month, with the exception of December and May (since staff are not available to complete record requests during these times). In addition, requests must be made at least 10 days in advance. In the event of the 2nd or 4th Thursday falling on a public holiday or when school is closed, the due date will fall on the next business day that school is open. The same aforementioned standards apply to forms handed in for completion for other psychologists, clinicians, potential new schools, etc. Kindly understand that we cannot make exceptions in this regard, as appropriate staff and time requirements are specifically allocated with our schedule in mind. The initial coordinating and mailing of records is complimentary (1 time service). All remaining records (or even additional requests to mail new information) will incur a $35 fee for each transaction.